Last updated: September 2026
We want you to love your keepsake. Because every item is custom-made with your image, this policy explains exactly when refunds and returns apply.
You're fully covered. You get one free revision, and you can cancel for a full refund at any time before you approve your proof.
Once you approve your proof — or once it is automatically approved after 3 days without a response to our reminders — production begins and the order can no longer be changed, cancelled or refunded, because it is made specifically for you. A new version would require a new order.
If your item arrives damaged, misprinted, or different from your approved proof, we'll make it right. Email us at info@madebypics.com within 7 days of delivery with your order code and clear photos of the issue, and we'll arrange a free replacement or a refund.
We can't refund issues caused by the image you supplied (for example low-resolution or blurry photos that were flagged before printing), by an approved proof, or by an incorrect shipping address entered at checkout. This is why we always send a proof for your approval first.
Email info@madebypics.com with your order code and we'll respond quickly. This policy doesn't limit any rights you have under applicable consumer protection laws.